IT operations management and IT support

Brits are using healthcare apps without proper checks

As mobile health app acceptance increases, people are taking risks by using them without any advice from their medical professionals, finds survey Continue Reading

The Finnish Food Authority uses AI to accelerate research

Researchers have reduced the time taken to get critical insights into potential public health crises and address issues in real-time, through artificial intelligence Continue Reading

Alkira introduces extranet as a service

Provider of cloud networking as a service unveils infrastructure designed to enable third parties to securely connect to critical business applications  Continue Reading

3,600 potential cyber security experts apply to government scheme

The UK government’s Upskill in Cyber programme is reporting great success just a month after launch, with almost half of applicants women Continue Reading

How Ikea is driving digital customer experience

Ikea franchisee in four Southeast Asian markets and Mexico taps chatbots, conversational commerce and remote planning, among other capabilities, to drive digital customer experience Continue Reading

HSBC leaving Canary Wharf headquarters

HSBC is to leave its current Canary Wharf headquarters by 2027 as hybrid-working policies reduce demand for office space Continue Reading

Networking a reconfigured workspace

We find out how one company has optimised its network to support a post-pandemic work environment Continue Reading

Webex widens US government portfolio with contact centre, calling

Webex Contact Center Enterprise for Government expanded to include Webex Calling, providing a single offer for calling, messaging and meetings that complies with key US government standard Continue Reading

Health and care staff have three months to move to latest NHS patient record service

NHS England has told health and care workers they have until the end of September to switch to the latest patient record system Continue Reading

Lancaster University launches trailblazing cyber MBA

MBA programme at Lancaster University designed to deliver security leadership education to business leaders has received NCSC backing Continue Reading

Manchester University students threatened by ransomware gang

Students and staff members at the University of Manchester are being pressurised by an unnamed ransomware gang Continue Reading

UK pension scheme expands relationship with IT services giant TCS

Tata Consultancy Services retains contract with UK pension scheme for another decade after extending a contract that was first signed in 2011 Continue Reading

Lloyds Bank to open tech centre in India

UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading

How Vedanta is harnessing tech in aluminium production

India’s largest aluminium producer Vedanta Aluminium is using industrial internet of things devices to improve emissions control and robotic process automation to improve efficiency, among other digitisation efforts Continue Reading

Nearly quarter of a million malicious websites reported and removed through NCSC service

A suspicious email and text message reporting service in the UK has directly led to a quarter of a million malicious websites being removed Continue Reading

Co-op Group adds nearshore engineering resources

Manchester headquartered Co-op group adds additional engineering resources as competition for talent in the UK ramps up Continue Reading

Mizuho Financial Group trials generative AI for development and maintenance

Japanese bank is working with Fujitsu to explore potential for using generative artificial intelligence technology in system development and maintenance Continue Reading

Post Office will not oppose potential Horizon conviction appellants

Post Office CEO told MPs that the organisation is telling some subpostmasters it won't oppose them if they appeal Continue Reading

EDF deploys Dynatrace to fuel site reliability engineering drive

The energy company has adopted the observability platform to support in-house software development Continue Reading

Union chief calls for outsourced services to be brought in-house

Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading

Early June Microsoft outages were result of large-scale DDoS hit

Investigations into recent outages on Microsoft Azure and Outlook services have turned up evidence of a massive distributed denial-of-service attack Continue Reading

Visa takeover means economic turmoil won’t slow Tink’s progress

Tink is one of the pioneers of the open banking sector, and under Visa’s light-touch ownership is continuing to think like a startup Continue Reading

Dutch government puts up €123m to address shortage of ICT workers

Financial injection aimed at improving cooperation between vocational education and business in the Netherlands, and making the tech professions more attractive Continue Reading

BBVA uses AI and analytics services from AWS

BBVA invests in Amazon Web Services cloud platforms to help transform itself into an organisation driven by AI and data Continue Reading

Exploitation of Barracuda ESG appliances linked to Chinese spies

Intelligence from Mandiant links exploitation of a flaw in a subset of Barracuda ESG appliances to a previously untracked China-nexus threat actor Continue Reading

NCSC warns over ‘enduring’ LockBit threat

Although its activity volumes have been lower of late, LockBit is still a highly dangerous ransomware gang and is now the subject of a new international cyber advisory Continue Reading

Clop begins naming alleged MOVEit victims

Clop uploaded details of 12 new victims to its dark web leak site late on 14 June, many of them likely linked to the ongoing MOVEit cyber attack Continue Reading

Saudi Arabia’s Vision 2030: Progress report

Halfway into its plan to give the country a makeover by 2030, Saudi Arabia’s emphasis on technology is starting to pay off Continue Reading

NBN Co sets out to achieve net-zero by 2050

Australia’s national broadband network operator plans to tap renewable energy and roll out energy-efficient fibre as part of its longer-term target to achieve net-zero emissions by 2050 Continue Reading

No zero-days for June Patch Tuesday, but plenty to chew over

On the face of it, Microsoft’s monthly round of updates is a lighter-than-usual load for security teams, with no zero-days in evidence, but there are still plenty of issues needing attention Continue Reading

Clop’s MOVEit ransom deadline expires

A seven-day deadline set by Clop for victims of its latest attack to contact it to arrange payment passes today Continue Reading

Banks still investing heavily in legacy payments systems

Banks are missing out on additional revenues through payment services because they are stuck with inflexible legacy payments systems. Continue Reading

Belgian bank leaps forward in digital transformation through core banking outsourcing deal

Online bank moves to a software-as-a-service core banking platform to ‘leapfrog’ in-house development Continue Reading

GoCardless cuts jobs and wants its ‘startup spirit’ back

Payments fintech unicorn GoCardless will cut its workforce in the UK as part of a 15% reduction in its global workforce Continue Reading

Ofcom data stolen in MOVEit cyber attack

Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang Continue Reading

Progress Software releases patch for second MOVEit Transfer vulnerability

Progress Software releases a patch for a second MOVEit Transfer issue, which was uncovered by third-party security specialist Huntress Security during post-incident code scanning Continue Reading

Extreme Networks emerges as victim of Clop MOVEit attack

Network equipment and services supplier Extreme Networks has revealed its instance of Progress Software’s MOVEit tool was compromised in the ongoing Clop cyber attack Continue Reading

Barracuda ESG users told to throw away their hardware

Owners of Barracuda Email Security Gateway appliances are being told that they will need to throw out and replace their kit after it emerged that a patch for a recently disclosed vulnerability had not done the job Continue Reading

University of Manchester hit by cyber attack

The University of Manchester has been hit by a cyber attack of an undisclosed nature Continue Reading

Sweden’s Ikano Bank outsources core banking to TCS

Ikano Bank moves to cloud banking platform from Indian IT services giant Tata Consultancy Services Continue Reading

Vulnerability exploitation volumes up over 50% in 2022

Data from Palo Alto Networks’ Unit 42 threat intel specialists reveals insight into the scale of vulnerability exploitation in the wild Continue Reading

Clop may have been sitting on MOVEit vulnerability for two years

The Clop cyber extortion gang may have been keeping the MOVEit SQL injection vulnerability they used to penetrate the systems of multiple victims secret for two years Continue Reading

Welsh ambulance service upgrades life-saving communications

Welsh ambulances going through major communications upgrade as part of wider NHS programme Continue Reading

Government to test rural broadband options with £7m fund

Government to fund tests of technologies that could be issued to improve internet connectivity for rural communities Continue Reading

Google launches hacker-backed SME security training scheme

Citing research that shows almost half of SMEs are struggling to recruit cyber security specialists, Google is launching a programme designed to upskill more people to fill thousands of vacant roles Continue Reading

Victims of MOVEit SQL injection zero-day mount up

The BBC, Boots, and British Airways are among the victims of cyber incidents arising from a recently disclosed vulnerability in the MOVEit file transfer, exploitation of which is spreading fast Continue Reading

Netherlands makes case for harmonisation of cloud security standards

Harmonisation of cyber security standards is necessary to reduce the regulatory burden on Dutch SMEs – and regulators need to cooperate better Continue Reading

Cyber spotlight falls on boardroom ‘privilege’ as incidents soar

Three quarters of data breaches now involve a significant human element, and the higher up they get in an organisation, the more risks people seem to take, according to Verizon’s annual Data Breach Investigations Report Continue Reading

Met Police director of intelligence defends facial recognition

The Met Police’s director of intelligence has appeared before MPs to make the case for its continuing use of facial-recognition technology, following announcements from the force and the Home Office that they intend to press on with its adoption Continue Reading

Is cyber training all the same old? Shift your perspective and get stuck in

Getting your cyber smarts only from books or presentations just isn’t going to cut it anymore – the only way we can get ahead of the cyber criminals is to get into their heads, and you can only achieve this by doing and changing your way of thinking. Continue Reading

Why we need advanced malware detection with AI-powered tools

AI-powered cyber security tools have now developed to a point where they are becoming an effective approach to protecting the organisation. Learn how you can benefit from adopting them Continue Reading

Security Think Tank: A brief history of (secure) coding

From controlling who was allowed to work with IBM mainframes to present-day DevSecOps techniques, the concept of secure coding has a longer history than you might think Continue Reading

Europe’s central bank reveals drop in Euro Zone card fraud

Euro Zone card fraud drops with card-not-present scams down following the introduction of Strong Customer Authentication rules Continue Reading

Tech jobs to go as part of JPMorgan layoffs

According to reports, US banking giant to cut hundreds of jobs, including role reductions in technology and operations Continue Reading

Alert over Chinese cyber campaign targeting critical networks

A Chinese threat actor known as Volt Typhoon has been observed infiltrating CNI networks in a cyber espionage campaign, according to intelligence Continue Reading

Visa to recruit 1,500 tech staff in Poland

Visa’s latest global tech hub will recruit up to 1,500 staff, with focus on artificial intelligence, cyber security, and resilience in payments and ecommerce sectors Continue Reading

Post Office scandal – cover-up a ‘dark chapter’ in government, corporate and legal history

Third phase of public inquiry into Horizon IT scandal reveals extent of Post Office and Fujitsu cover-up of software problems that went on to write ‘as dark a chapter in our governmental, corporate and legal history as can be imagined’ Continue Reading

AI-powered robot starts sorting Melbourne’s recyclables

Melbourne’s APR Kerbside has been using an AI-powered robot to pick up used Tetra Pak beverage cartons that can be turned into poly-coated boards Continue Reading

Campaigning former subpostmaster fears compensation for scandal victims will be delayed to 2025

The man who exposed the Post Office scandal fears a long delay for victims due to compensation process being "bogged down by bureaucracy" Continue Reading

CTO interview: Europe benefits from energy gains in AMD chips

AMD’s chief technology officer explains how the latest chip technology can help European organisations solve the energy puzzle facing IT departments Continue Reading

CIO interview: Ravi Malick, Box

Ravi Malick has always been a technologist at heart, and via political science, startups and consultancy, landed in his current role at Box Continue Reading

Plexal launches Cyber Runway 3.0 accelerator programme

The latest iteration of Plexal’s government-backed cyber security startup accelerator will run four work streams to boost startups at various stages of maturity and growth Continue Reading

APAC digital leaders score wins in innovation awards

The region’s top industry innovators were recognised for their digital transformation efforts at the Computer Weekly Innovation Awards APAC 2023 Continue Reading

CW Innovation Awards: Transdev Sydney Ferries taps 5G to improve public safety

Moving to a 5G network has significantly improved video quality and reduced the time needed to scour hours of footage, enabling the ferry operator to quickly investigate customer cases Continue Reading

CW Innovation Awards: How Mondelez is driving innovation

The company behind Oreo biscuits is tapping low-code and no-code development, drones and blockchain, among other emerging technologies, to drive innovation and improve efficiency Continue Reading

Security Think Tank: To secure code effectively, verify at every step

Verification at every step is an important part of ensuring your code is secure, writes Petra Wenham Continue Reading

MS macro-blocking has forced cyber criminals to innovate

One year after Microsoft started blocking VBA and XL4 macros by default, the cyber criminal ecosystem has all but stopped exploiting macros in their attacks. They’re instead innovating at an unprecedented rate Continue Reading

Demand for access to talent driving UK IT outsourcing growth

Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading

Automation: The key to FinOps success

Workload management and automation offers a way for FinOps teams to match supply to demand for cloud-based IT in an efficient way Continue Reading

IT leaders missing vital connection between enterprise network and employee experience

Survey reveals that despite the rise of hybrid and remote working, and as digitisation demands increase, companies are struggling to connect their employees to the enterprise network Continue Reading

BT unveils secure networking service for UK business customers

UK’s leading telco teams with US cyber security company to launch secure software-defined networking service for business customers available on a managed services basis Continue Reading

Fujitsu staff had ‘unrestricted and unauditable’ remote access to Post Office branch systems

Fujitsu engineers could make changes to Post Office branch accounts without anyone knowing Continue Reading

Secure Boot vulnerability causes Patch Tuesday headache for admins

Applying the fix for a security bypass zero-day affecting the Windows Secure Boot feature will be a long process that will drag into 2024, but for good reason, says Microsoft Continue Reading

Defra’s legacy IT unsupported and ill-equipped for digital services

A Public Accounts Committee report has found many applications are based on legacy IT and paper-basd systems, holding back digitisation Continue Reading

As Covid fades away, what’s the future of remote work in Europe?

Many IT leaders are still supporting some form of work from home, and a trend is beginning to take shape in Europe Continue Reading

How lab grown neurons could power the future of AI

Melbourne-based Cortical Labs’ lab grown neurons could speed up AI training in a more energy efficient way and its work has caught the eye of hyperscalers and Amazon’s CTO Continue Reading

Employee perception may be key to success of UAE’s big data initiative

Study shows the impact employee perception can have on big data projects in the United Arab Emirates Continue Reading

Security Think Tank: Thinking beyond IAM in the cloud

Looking beyond IAM, there are other aspects of securing public cloud environments that admins can reasonably expect to control Continue Reading

The changing role of infrastructure and operations

I&O leaders will need to automate for efficiency, manage customer requirements, optimise cloud operations and explore new technologies to improve services and enable innovation Continue Reading

Age UK calls for physical banking hubs as older people demand face-to-face banking

UK charity calls for banks and government to speed up the introduction of physical banking hubs as research reveals millions of older people don’t bank online Continue Reading

Mystery Apple security update sparks speculation

Apple releases its first Rapid Security Response update for iPhone, iPad and Mac devices, but users are in the dark about what security problems they have fixed Continue Reading

UK Cyber Security Council launches certification mapping tool

Cyber careers body aims to offer clarity for professionals seeking to advance through security certification Continue Reading

Zopa’s emotional journey to becoming a bank

Zopa Bank’s CEO sees no reason why the app-based bank should not be as big as the high street giants Continue Reading

Google Cloud seals bug that could have led to data breaches

The Asset Key Thief vulnerability gave rise to multiple potential attack scenarios that could have impacted thousands of Google Cloud users, but has now been safely fixed Continue Reading

Police Scotland receive formal notice about cloud system

Scotland’s biometrics watchdog has issued Police Scotland with an information notice over its deployment of a cloud-based digital evidence system, following disclosure of major data protection concerns by Computer Weekly Continue Reading

Researchers deal blow to Gootloader gang that supported REvil

Thousands of compromised WordPress blogs have been spreading the Gootloader malware for years, but eSentire’s security research team are turning the tables on the gang that played a key role in REvil ransomware attacks Continue Reading

Google researchers identify hole in Intel TDX

Intel has worked with Google to figure out how to harden the TDX module in Xeon chips to boost the security of virtual machines Continue Reading

Post Office paid IBM millions when it ended proposed contract to replace Horizon

The Post Office ended a proposed contract with IBM to replace its controversial Horizon system after work had already started Continue Reading

Lloyds Bank joins industry IT standards group

UK banking giant Lloyds Banking Group has joined an industry group which promotes global IT standards Continue Reading

Almost three-quarters of cyber attacks involve ransomware

Data from Sophos’s annual Active Adversary Report reveals that almost three-quarters of the cyber security incidents it responded to in 2022 involved ransomware Continue Reading

UAE improves healthcare through information technology

Health authorities in the United Arab Emirates are increasing their emphasis on new, smart technologies to modernise healthcare services Continue Reading

Most IT staff uncomfortable deploying surveillance tech at work

The IT teams responsible for deploying and running digital surveillance in workplaces say they are uncomfortable with “extremely common” practice of spying on colleagues, research finds Continue Reading

IT Priorities 2023: Balancing end user productivity and IT budgets

End user computing is being driven by future of work initiatives to support hybrid work patterns Continue Reading

Finland and Estonia deepen cross-border digital partnerships

Finland and Estonia, two global tech pioneers, are increasingly sharing their expertise Continue Reading

Could your employees’ use of ChatGPT put you in breach of GDPR?

Following Italy's run-in with OpenAI’s ChatGPT, legal expert Richard Forrest emphasises the necessity for additional scrutiny while using AI tools in a work environment, and practical guidance on doing so safely Continue Reading

Security Think Tank: Going beyond IAM for cloud security

Managing access and privilege across complex and powerful cloud tooling is not a straightforward task; but there are some key considerations that can help security teams stay on top of identities in the cloud Continue Reading

Biases keep Dutch girls out of STEM and IT

Unconscious stereotypes and bias still ensure few girls in the Netherlands choose to study engineering or IT. Government, education and businesses need to make significant steps to turn this around Continue Reading

CyberUK 23: New advice on smart city security issued

The NCSC and key allies have drawn up new guidance to help communities balance the cyber security risks involved with creating smart cities Continue Reading

3CX incident may be world’s first double supply chain attack

It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading

New GovAssure cyber regime launches across UK government

An enhanced cyber security regime is being put in place to better protect UK government IT systems from growing threats Continue Reading